My US
MyUS.com is the market leader in international package forwarding.
Their services allow consumers around the globe to buy goods from U.S. retailers like Zemis. They then ship the goods to their home or business using their global shipping partners. Every package can be tracked online through their secure website. They can provide you with a US street address, US telephone and shop on your behalf.
Serving customers since 1997, MyUS.com has many years of experience with international shipping logistics, package consolidation, export compliance and customs paperwork. Their customer service team is very knowledgeable and is available to assist customers and prospective customers alike.
Today their warehouses in Florida contain 40,000 square foot of space for secure storage, repackaging and shipping of our customers' purchases. In 2008 they introduced Standard Membership, the option of a temporary U.S. address for those wishing to make occasional purchases from Zemis and other U.S. merchants. They receive approximately 2,000 packages daily on behalf of our customers.
The U.S. Department of Commerce named MyUS.com the 2009 Exporter of the Year in the Business Services category. They have also received regional and national honors and awards from a variety of technology and business development groups. MyUS.com is a proud member of the Better Business Bureau.
MyUS.com keenly protects its customers' personal information.
Authorize.net and Thawte validation seals are posted throughout their website. MyUS.com is the DBA for Access USA Shipping, Inc. DBA means "doing business as." This is often referred to as "trading as" in the UK, Ireland and Australia, or "operating as" in Canada.
Frequently Asked Questions From Prospective Customers
Frequently Asked Questions From New Customers
Questions About USPS Form 1583
Questions About International Shipping
I understand that you will give me a United States address. Is it a P.O. box address?
MyUS.com provides our members with a street address, not a P.O. Box. You will receive a complete street address with a unique suite number. Here is an example:
John Smith
1903 60th Place E.
Suite M9999
Bradenton, Florida 34203
All U.S. shipping companies will be able to deliver to your MyUS.com address.
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Will you accept shipments sent to me by merchants and individuals?
Yes, we will accept shipments to your MyUS.com address from any shipping company.
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What couriers do you use to send my merchandise and documents? How long do your shipments take to reach me?
For express shipments, the primary courier is DHL. The transit time for customer shipments is typically 1-4 days. If you prefer, MyUS can use Federal Express for express shipments.
How often do you send me my merchandise and documents?
MyUS.com gives its members complete flexibility with their shipment scheduling. When you begin your MyUS.com membership you will choose your shipping preferences during the sign-up process. You can even specify separate preferences for documents and merchandise.
Here are the standard options:
Hold: They hold your items until you tell MyUS to ship them.
Weekly: They ship your merchandise once a week. You can even specify the day of week.
Biweekly: They ship your merchandise every other week.
Monthly: They ship once a month. You can skip months if you like.
If at any time you wish to change your shipping preferences, just let them know. Of course, you can change your preferences online at any time, day or night.
I intend to order several items, and I want them all sent together. Can you repackage these items into one box for me?
To save customers money, MyUS will always try to consolidate your items into one box, unless you instruct them otherwise. Their shipping rates (per pound) decrease as the box weight increases so it is almost always to your benefit to have one large box sent instead of several small boxes.
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Will MyUS.com forward my packages to me when I am traveling?
Yes. They can send your packages to you anywhere in the world. The shipping charges are based on the destination country.
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What is your policy regarding customer privacy and confidentiality?
MyUS understands the customer's concerns regarding confidentiality.
The privacy of our customers is of utmost importance to them. It is their policy never to sell or give away any information about our customers.
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Can I receive mail and merchandise with names other than my own?
Yes, you can sign up for additional names to receive packages or mail on your account. This is a great way for your family, friends and co- workers to save on shipping costs.
For Premium +Mail members there is a $20/name annual fee for this service, and each additional person must complete USPS Form 1583 and provide at least one form of photo identification.
For Premium members there is no charge for additional names, and Form 1583 is not required.
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What does it cost to obtain an MyUS.com membership?
The membership includes your own online MyUS.com account and e-mail notification of all shipments and merchandise.
Please review the current membership options for MyUS.com at their Membership Page[TEXT LINK].
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How do MyUS.com members pay the package shipping charges?
They accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB credit cards. They use the credit card number you have on file with them for shipments as they are sent. If you wish to use a different card, just let them know in advance of your next shipment.
Your yearly membership fee is automatically charged to your credit card on your renewal date. If you wish to make other payment arrangements for your membership renewal, please contact them before the renewal date.
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Where do I send payment by Check or Money Order?
If you are sending payment by Check or Money Order please use the information below. Please email MyUS to let them know payment is being sent so they can note your account.
Mail all Checks or Money Orders payable to "MyUS.com" to the address below:
MyUS.com
Attn: Customer Service Dept
1899-1905 60th Place E.
Bradenton, Florida 34203
Important:
- Please reference your SUITE NUMBER and/or NAME on the check or money order so they know it is from you.
- Please e-mail MyUS.com as soon as the Check/Money Order is sent.
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Where do I send a Wire Transfer?
Account Name: Access USA
Account #: 770-07118-101-1730
ABA #: 043000261
SWIFT #: MELNUS3P
Bank Name: Mellon Bank
Important:
- You must reference your Suite Number and Name on the wire transfer.
- There is a $12 fee charged to receive each wire transfer.
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Ok, I'm convinced. Once I sign up, how I do order from U.S. companies that do not accept international orders?
Once you receive your MyUS.com address, contact your credit card company and add it as a secondary ship-to or secondary billing address. Now, when you make purchases from U.S. retailers, your shipping address will match your records on file with the credit card company.
All credit card companies should allow you to add the secondary address. If you encounter any difficulties, we suggest you speak to a manager at the card company. If you are still having trouble adding the address, please contact MyUS for more suggestions.
You can also use MyUS.com's Personal Shopper service to purchase from Zemis and other U.S. retailers. With Personal Shopper, the retailers use MyUS.com's company credit card, company check, or PayPal account to pay for your merchandise. They then charge your credit card for the purchase. Get more information on their Personal Shopper service.
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Do the MyUS.com shipping rates include customs fees, tariffs, or taxes?
The published MyUS.com shipping rates are for door-to-door delivery.
There may be additional import fees or duty for merchandise shipments coming into your country. These fees vary by country and they are not covered by MyUS.com. Please contact your local customs office for more information on duties or import fees.
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Can I buy items from retailers that are not listed on their shopping page?
Absolutely! You can buy from any retailers or individuals you wish.
MyUS.com developed its shopping page to make it easier for you to shop online. Do you like to shop on eBay? Please do! Many of our members have eBay shipments sent to their MyUS.com address.
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How does my online account work?
You can log on to your MyUS.com account with a web browser at any time. Your online account gives you the complete status of your merchandise and shipments. Also, you will receive e-mail notification whenever you receive a package or when MyUS sends a shipment to you.
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Are corporations able to obtain a MyUS.com account?
Yes! For Premium +Mail accounts, an officer of the company must sign the USPS Form 1583. Also, a photocopied picture ID for that person must accompany the form.
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Do you offer addresses in other states?
At this time we only offer US addresses in Florida.
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Problems signing in?
The most common solution will be to clear or delete your cookies. Once you delete your cookies you may need to close all open browsers. Then open a new browser, browse to the sign in page, and sign in.
Other topics this solution applies too:
- After I log in I continue to get the log in prompt.
- My login information does not work.
- I have used the "forget password", and received my new password, but it does not work.
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How can I ensure I get all package notifications?
Add MyUS to your Safe Sender list Spam filters sometimes include mail you really do want. MyUS sends email alerts to our customers when they receive a package at their address, as well as alerts when their shipments leave MyUS, and other important communications. To ensure you receive all communications in your inbox, we recommend that you add our domain MyUS.com to your Safe Senders list.
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How do I change membership type?
Also referenced as "Switching memberships".
To switch your membership type, please do the following:
- Sign in to the MyUS web site click here to Sign in.
- Browse to "My Account", click here to view 'My Account'.
- Select the link "Switch Membership Type" from the "My Account Settings" list of items. Or Switch my suite now.
- Follow the page instructions.
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I have just signed up and received my U.S. mailing address by e-mail. Can I start using this address immediately?
Yes, once you receive your address it's ready to use. MyUS will immediately begin accepting all of your merchandise and, forPremium +Mail accounts, your mail.
Note that with Premium +Mail accounts MyUS cannot forward mail until they receive the USPS Form 1583 and at least one form of photo identification. United States federal law requires this.
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What telephone number should I use to place my order?
Some stores require a telephone number where they can reach you about your order. Most accept the telephone number from your country.
For use with merchants who do not accept foreign telephone numbers, we provide a US telephone number for use by all our members: 941 538-6941. Calls to this number will not be answered, but since it's a working number (it will ring), merchants should accept it as valid for placing orders.
In addition, you can purchase a U.S. telephone number from MyUS.com or you can obtain a free or low cost U.S. telephone number from www.skype.com, www.magicjack.com, or www.j2.com.
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Some of my friends and family would like to share my MyUS.com account with me. Is this okay?
Yes, you can sign up for additional names to receive packages or mail on your account. This is a great way for your family, friends and co- workers to save on shipping costs.
For Premium +Mail members there is a $20/name annual fee for this service, and each additional person must complete USPS Form 1583 and provide at least one form of photo identification.
For Premium members there is no charge for additional names, and Form 1583 is not required.
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Can I pick up my mail personally at MyUS.com?
Yes, our customers are welcome to stop by at any time and pick up their mail. We charge a $15 pick up fee for the first pound, plus $1 for each pound thereafter.
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How do I change/Update my credit card details?
All changes or updates for credit card information can be made in MyUS.com's members area online. First login to your account atwww.myus.com click the "My Account" tab at the top of the page, click on the billing information link, then fill out and submit the form.
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How is an account balance handled with MyUS.com?
If you have a credit on your account, they will always first apply that balance before charging your credit card on file, or requesting wire transfer or other funds.
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Do I need to submit USPS Form 1583?
The USPS Form 1583 is required for Premium +Mail customers. Standard and Premium members are not required to complete this form.
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Where can I find USPS Form 1583? How do I complete this form? Where do I send it?
You can download this form in PDF format here: form-1583.pdf
Example of how this form should be completed
Upon completion of this form, mail it to MyUS with a copy of your photo identification to:
MyUS.com
Attention: Form 1583
1899-1905 60th Place E.
Bradenton, Florida 34203
Acceptable Forms of Identification
- a photocopy of your driver's license
- government identification
- other credentials showing the applicant's signature and a serial number or similar that is traceable to the bearer
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Is a "Signature of Agent/Notary Public" required on form 1583?
No, this is an optional field on the form.
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Can I e-mail my USPS Form 1583 to you?
Yes, you may email, fax or mail the USPS Form 1583. Our fax number is 941-827-2985.
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How is the Form 1583 filled out for a corporation?
The USPS Form 1583 must be signed by an officer of the company and a photocopied picture ID for that person must accompany the form.
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Where can I find information about which types of merchandise are not allowed into my country?
The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:
- Combustible/flammable items (paints, oils, lighters, perfume, nail polish)
- Any type of pressurized can (hair spray, shaving cream, spray cans of any type)
- Hazardous materials (matches, chemicals, explosives)
- Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.
- Agricultural products such as tobacco, plants and seeds.
- Coffee
- Perishable foods
- Animals and products made with animal skin (furs)
- Alcohol (MyUS.com can ship table wine in limited quantities to most countries except Muslim countries such as Saudi Arabia)
- Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit
- Lottery tickets and gambling devices 12. Prescription and/or veterinary medication
- Pornography
- Lock picking devices
- Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue.
Here are two locations where you can find additional information:
DHL UPS
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What is considered to be hazardous material?
As of June 2002, My US is no longer permitted to ship hazardous materials. Some example items that cannot be shipped are hair spray, oils, spray paint, and any other flammable or pressurized merchandise.
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Do you add a Fuel Surcharge on your shipping rates?
No! Despite the fuel surcharges added by all major carriers, MyUS.com is not adding a fuel surcharge at this time, consistent with our policy of providing best possible value to our customers.
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